Common purchase queries answered
Orders and Shipping
The delivery time varies based on your location, but most products are delivered within 4 days in Mainland Portugal and 6 days in Azores Island and Madeira. You will be provided an estimated delivery date at checkout and in your order confirmation email.
Creating an account is easy. Simply click on the “My Account” on our website, and register with your email address. An email will be sent to you with instructions on confirming your request and creating an account.
You can change your shipping address by logging into your account and updating the details before placing an order. If you’ve already placed an order, please contact customer support to check if an update is possible before the item ships.
Once your order is processed, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
For your security, we do not store credit card information. You will need to enter your payment details each time you make a purchase.
Yes, we charge sales tax as required by law. The amount will be calculated at checkout based on your shipping address.
We only ship within Portugal. You can check the available shipping destinations at checkout or on our shipping policy page.
Depending on item availability and shipping locations, your items may arrive in multiple packages. We will provide tracking information for each shipment.
If you need to swap an item
Returns and Exchanges
We accept returns within 14 Days from the date of delivery. Items must be in their original condition with all packaging and receipt. You can review the policy here.
If you received the wrong item, please contact customer support, and we will arrange for the correct item to be sent to you.
If your order arrives damaged, please take a photo of the damaged item and contact customer support. We will assist you with a replacement or refund.
Once your return is authorized, you’ll receive instructions on where to send the item. Please follow the guidelines to ensure a smooth process.
You can reach our customer support team via email ([email protected]), phone (+351-912717778), or on WhatsApp.
If you notice an error in your shipping address, contact customer support as soon as possible. We will do our best to correct it before the item ships.
Orders can be changed or canceled if they haven’t been processed yet. Please contact customer support immediately for assistance.
Yes, some products may be available for pre-order, you can reserve an out-of-stock item and it will be shipped as soon as it becomes available.